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T@P (Technology @ Petrofac): Moderated Global Intranet

Client Petrofac Group
Location Seven Operations Centres & 24 Country Offices
Project Develop & Moderate "Technology @ Petrofac"
Duration 3Q 2011- ongoing
Scope Define requirements, select software, mockup interface, train moderators
Role Functional Architect for development & "Knowledge Trustee" for content
Tasks Requirements Gathering
  • Principally publishing of moderated topics, with topic forums
  • Interface between Steering Committee and I.T. Implementers
  • Developed "mind-map" of requirements and a functional spec.
  • Resolved to use "out-of-box" software for 80% of functionality
Software Selection
  • Considered offerings by SharePoint 2010 solution providers
  • Selected Moxie software in part for social interaction support
  • Petrofac I.T. mandated solution entirely on our infrastructure
Software Development
  • Did a custom front-end because social only offered as hosted
  • Added Quick Links for Technology News, Standards & Alerts
  • Did workflow to direct user Questions to the right Moderators
  • Post T@P1.0, converting front-end to SP2010 with Moxie API

"Knowledge Trustee" Role

  • Along with head of Technology Program, choose Moderators
  • Train Moderators in role to nurture users following their topic
  • Roll out training to all Moderators over a multi-month period

T@P Plans for 2012

  • Autonomy federated search across disparate document sources
  • Expertise discovery by leveraging SkillsXP for key Petrofac staff